"The aim of the Choice of Repairer Campaign is to protect choice and competition in vehicle repair, servicing, replacement parts and accessories sector by eliminating any technical or legal barriers that impact on the Australian consumers right to have their vehicle serviced, maintained and repaired at competitive prices in the workshop of their choice."
To assist independent workshops in debunking the "urban myth" that you must get your car serviced at an authorised dealership and use only "genuine" parts or you’ll risk voiding you new car warranty, the AAAA has produced a brochure titled The Truth about New Car Servicing – A Workshop Guide to Explaining the Facts. This brochure provides important information on every car owners’ rights under Australian Consumer Law as well as your obligations when servicing an in-warranty vehicle. It is important to point out that the ACCC have reviewed the content of this material and have indicated that they have no concerns with the accuracy of the information being provided.
Click here to download a copy of the Truth about New Car Servicing brochure.
We have also produced a Frequently Asked Questions document that is designed to be customised with your own business details and given to your customers to provide them with the facts and to give them peace of mind.
Click here to download a copy of the New Car Servicing FAQ brochure.