The Australian Automotive Aftermarket Association (AAAA) is covered by the National Privacy Principles (NPP’s) as set out in the Privacy Act 1988 (as amended) (the Act). The NPP’s govern the way that we collect, use, disclose, secure and provide access to personal information.
AAAA will review this policy from time to time in order to update and continually improve our processes. If this policy is amended at any time, the updated version will be posted on our web-site at www.aaaa.com.au or available to you upon request.
Purpose of the policy
AAAA, as the representative body that represents the interests of the Australian automotive parts, accessories, tools and equipment industry, takes its obligations under the Act seriously. We have privacy obligations to our members and to the general public who utilise the services provided by the AAAA.
Collection of personal information
AAAA does not collect personal information unless it is necessary for us to carry out our role as the representative body and industry association of the automotive parts, accessories, tools and equipment industry.
We only collect personal information by means that are lawful, fair and unobtrusive.
When practicable, personal information will only be collected from the individual concerned. The method of collection may be directly from you via telephone, e-mail, our web-sites, membership forms and the like.
Where we collect information from a third party, we will advise you of the identity of the third party, the information collected and the purposes for which that information is collected as soon as practicable. You have access to the information collected upon your request in writing (see below).
The type of information that AAAA collects about you will depend on the nature of the service provided.
When you contact AAAA or become a member, you may provide us with the following types of personal information:
- your name
- the name of the company you represent
- key contact names and positions
- e-mail/postal/web-site address
- telephone, facsimile
In addition to the above details, the following information is collected for the AAAA Members Directory and the AAAA web-site:
- company profile
- company brand names
- type of business
- product category
The following information is collected for AAAA’s database for segmentation and profiling purposes:
- estimated gross annual turnover
- quality assurance certification
- export markets
- number of employees
Use and disclosure of personal information
AAAA will use or disclose your personal information for the primary purpose for which it was collected or for a secondary purpose if it is related to the primary purpose. Primarily, we use your information to process your application and to provide the services you have requested.
We will use and disclose your personal information for other purposes:
- if we are required or permitted to do so by law;
- if you have consented;
- to lessen or prevent a threat to the life or health of an individual, public health or safety; or
- if otherwise authorised by the Act.
Your personal information may be used for the following other purposes.
- promotional activities
From time to time, AAAA uses your information when informing you about our products and services, upcoming events at AAAA or special offers. AAAA will not provide your personal information to any other organisation for marketing purposes without your consent.
- Market feedback
AAAA may use your information to contact you from time to time in order to seek your opinion on matters such as current service provision and the development of new products and services. These contacts assist AAAA to keep up to date with the needs of its membership and customer base and to provide its members with better service. You can choose not to take part in this activity if we contact you.
- Members Directory
The AAAA Members Directory provides all current members with an opportunity to network with other members. The information listed in this directory is accessible to all AAAA members.
- Third parties
In some circumstances, personal information may also be disclosed outside AAAA. The organisations to which we may disclose information include:
- outsourced service providers who manage AAAA’s administration and the services we provide to you;
- our professional advisers;
- government and regulatory authorities and other organisations as required by law.
AAAA will require such third parties to keep the information confidential and not to use it other than for the purpose for which it is disclosed to them.
AAAA assumes that you consent to us using your personal information for the purposes set out above. If you do not want your personal information to be used in this way, you have the option in the membership application or member update form to “opt-out” or you can inform us by contacting us at any time.
Data security, quality and correction
AAAA will endeavour to ensure that the personal information we hold about you is complete, accurate and up to date. In order to assist us to achieve this, it is important that you advise AAAA when your details change, are inaccurate or not up-to-date such as when you change address. You may contact AAAA at any time if you would like your details corrected.
AAAA members can assist by ensuring that all their details are correct on membership renewal forms.
AAAA stores information in different ways, including in hard copy or electronic format. AAAA will take all reasonable steps to protect personal information from loss, misuse or unauthorised access. Some of the steps the AAAA has taken to protect the security of your personal information include:
- computer and network security including passwords and other electronic barriers;
- policies for destroying or permanently de-identifying personal information no longer required (subject to legal requirements for retaining certain records);
- restricting access to those AAAA employees and contractors who need it to perform their legitimate AAAA business activities and responsibilities;
- confidentiality requirements of our employees, contractors and other service providers.
AAAA will provide access to the personal information that we hold about you except in limited circumstances (for example, when providing access would have an unreasonable impact on the privacy of others or denying access is required or authorised by law).
Requests for access to your personal information should be in writing to the AAAA. We will respond to all requests for access within 14 days. In the interest of protecting the privacy of all of our members and customers, AAAA must properly identify you (for example, by requiring some form of identification such as a driver’s licence or passport) before access to information is provided.
If your request is accepted, access may involve you inspecting or taking notes or making photocopies of your personal information. If your request is rejected, we will provide reasons for denying access.
Generally, there is no fee for access to personal information. However, AAAA may charge a reasonable fee for access if the information is archived or if AAAA has incurred administrative costs in locating and/or reproducing the information.
You may contact AAAA on (03) 9545 3333 at any time to request information about generally the sort of personal information AAAA holds, for what purposes and how it is collected, used and disclosed.
Flow of information outside Australia
As AAAA has international members, your personal information may be transferred outside Australia (for example, by international members accessing the Members Directory). Unless you inform us otherwise, AAAA will assume that you consent to the transfer of your information to international members.
We will not track your internet activity when you visit our web-sites and we will only collect your e-mail address to respond to your enquiry if you choose to contact us via the internet.
Complaint handling process
If you have any concerns about the way your personal information has been managed by AAAA you may make a complaint to us. We request that you put your complaint in writing mailed to the address set out below. We will investigate and respond to privacy complaints within 14 days.
If you have queries, concerns or would like to access or revise your personal records maintained by the AAAA, please contact AAAA on (03) 9545 3333 or mail us at:
Australian Automotive Aftermarket Association Ltd
7 – 8 Bastow Place
Mulgrave, Victoria 3170