To assist independent workshops in debunking the “urban myth” that you must get your car serviced at an authorised dealership and use only “genuine” parts or you’ll risk voiding your new car warranty, the AAAA has produced a series of guides:
- The Truth About Genuine Parts
- The Truth About New Car Servicing
- The Truth About Capped Price Servicing
- The Truth About Vehicle Modifications
These guides are part of the AAAA Choice of Repairer initiative. This is a member driven campaign designed to help protect consumer choice and advocate for fair competition in the car service, repair and modification sector. The guides present the facts clearly and simply to educate consumers. They give independent workshops the confidence to have useful and informative conversations with their customers.
Frequently Asked Questions
A Frequently Asked Questions document has been produced and designed for you to customise with your own business details, to give to your customers to provide them with the facts and peace of mind.
New Car Servicing Customer Education Pack
A ‘New Car Servicing Customer Education Pack’ is available for your business. To request a pack, please email firstname.lastname@example.org.
Each kit consists of:
- A door/window sticker
- 25 “truth about new car servicing” customer education brochures
- A counter top free standing display board with die cut brochure holder
IMPORTANTLY, the kits also come with complimentary legal support via the AAAA legal service if a customer has a valid warranty claim rejected on the basis that the car was serviced outside the dealership and / or had aftermarket parts fitted.